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Refund & Cancellation Policy

A legal disclaimer

Effective Date: March 2025

This Refund & Cancellation Policy outlines the terms under which services and products offered by Enrose Salon, operated by Regalia Wellness LLP, are provided, cancelled, or refunded.

By booking an appointment or purchasing a product, you agree to the terms stated below.
 

1. Service Refund Policy

  • All services provided at Enrose Salon are non-refundable once rendered.

  • Due to the personalized and experiential nature of our services, we do not offer refunds based on subjective dissatisfaction.

  • However, if you are not satisfied with a service, we encourage you to inform us immediately during or after your visit, and we will make reasonable efforts to address your concern.
     

2. Service Corrections

  • Any concerns regarding service quality must be reported within 48 hours of the appointment.

  • Eligible cases may be offered:

    • A complimentary correction, or

    • A redo of the service, at the discretion of management

  • Corrections are only applicable for the original service booked and do not include changes in preference after completion.
     

3. Appointment Cancellation & Rescheduling

  • Appointments must be cancelled or rescheduled at least 4 hours in advance.

  • Late cancellations or no-shows may result in:

    • Partial or full service charges, or

    • Restrictions on future bookings
       

4. Advance Payments

  • Any advance payment made towards a booking:

    • Is non-refundable, but

    • Can be adjusted against a future appointment if rescheduled within a reasonable timeframe (subject to approval)
       

5. Product Returns & Refunds

  • Products purchased from Enrose Salon are eligible for return only if:

    • They are unused,

    • In original packaging, and

    • Reported within 48 hours of purchase

  • Opened or used products are not eligible for return due to hygiene and safety reasons.

  • In case of damaged or defective products:

    • A replacement or refund may be issued after verification.
       

6. Memberships & Packages

  • Prepaid packages, memberships, or bundled services are non-refundable and non-transferable.

  • Validity timelines must be adhered to unless otherwise specified.
     

7. Promotional Offers

  • Services availed under discounts, offers, or promotional campaigns are non-refundable and non-exchangeable.

  • Offers cannot be combined unless explicitly stated.
     

8. Refund Processing (If Applicable)

  • Approved refunds (if any) will be processed via the original mode of payment.

  • Processing timelines may vary between 5–10 business days.
     

9. Management Discretion

  • All refund, correction, and cancellation decisions are subject to management discretion.

  • Enrose Salon reserves the right to refuse refunds in cases of policy misuse or unreasonable requests.
     

10. Contact

For any concerns regarding refunds, cancellations, or service issues, please contact:
 

Enrose Salon
Operated by Regalia Wellness LLP
Bistupur, Jamshedpur, Jharkhand
Phone: +91 89360 74975
Email: info@enrosesalon.com
 

By availing our services, you acknowledge and agree to this Refund & Cancellation Policy.

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